Privacy Policy

This privacy policy sets out how Tractive Sdn Bhd uses and protects ay information that you give Tractive Sdn Bhd when you use any of Tractive’s products including but not limited to websites, web applications, mobile application, cloud solutions as well as Window’s applications.

Tractive is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our products, then you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Also, we have amended this policy to be compliant with General Data Protection Regulation (“GDPR” – Regulation (EU) 2016/679), for the benefits of our European customers and partners (resellers). Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Tractive Sdn Bhd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14-June-2018.

What personal information do we collect from the people that visit our blogs, websites or apps?When ordering or visiting or registering on our sites, as appropriate, you may be asked to enter your name, email address, company name or other details to help you with your experience. We process your information when necessary to provide you with the Services that you have requested when accepting our Terms of Service, or where we have obtained your prior consent, or where we have a legitimate interest to do so. For example, we may have a legitimate interest to process your information for security, testing, maintenance, and enhancement purposes of the Services we provide to you, or for analytics, research, and reporting purposes. Without your information, we cannot provide you with the Services you have requested or you may be limited in your use of the Services.

When do we collect information?
We collect information from you when you register on our site or enter information on our site. Also, we collect information when you visit our websites. When you use our Services that connect to the Internet, including, but not limited to, when you access the Services via our websites, your mobile devices, and Tractive’s software/applications, we automatically collect certain information as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf to provide and enhance the Services) use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

Log Files When you use the Services, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type and settings, referring /exit pages and URLs, number of clicks and how you interact with links on the Services, metadata associated with uploaded Content, domain names, landing pages, pages viewed, mobile carrier, date and time stamp information and other such information.

What we collect?
We may collect the following information:

Name.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Device Identifiers
When you access the Services using a mobile device, we collect specific device information, including your MAC address and other unique device identifiers. We also collect information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may associate this device identifier with your account and will use data associated with your device identifier to customize our Services to your device and to analyze any device-related issues.

Location Information
We collect and process general information about the location of the device from which you are accessing the Service (e.g., approximate geographic location inferred from an IP address).

Other information relevant to customer surveys and/or offers (such as the pages in our websites which you have visited).
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the websites, or use certain other site features in the following ways:

Internal record keeping.
We may use the information to improve our products and services.
Provide you with product updates and information about products you have purchased from us
To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
Engage in analysis, research, and reports regarding use of our Services
Provide, manage, and improve the Services
Protect our Services and our users
Understand and resolve app crashes and other issues being reported
From time to time, we may also use your information to contact you for your order, subscription, market research or other products, services and news. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security: How do we protect visitor information?
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not use vulnerability scanning and/or scanning to PCI standards.
We do collect credit card information, but did not know PCI compliant scans are now required.
We do not use Malware Scanning.
We use an SSL certificate, unless you are a white labeled partner (reseller).

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information.

Third-party links
We do not include or offer third-party products or services on our website, except integrations with 3rd parties (such as integrations with facial recognition apps, barcode scanner, RFID reader, sensors, 3rd party apps, etc.).

Our websites (tractive.com.my) may contain links to other websites of interest. However, once you have used these links to leave our sites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 18.

To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@tractive.com.my and we will promptly remove you from ALL correspondence.

Controlling your personal information

You may choose to restrict or delete (the right “to be forgotten”) the collection or use of your personal information by writing to or emailing us at info@tractive.com.my .

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data General Data Protection Regulation (“GDPR” – Regulation (EU) 2016/679). If you would like a copy of the information held on you please write to info@tractive.com.my .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Tractive’s Contact INFO
The data controller of your information is Tractive sdn Bhd, located at
Tractive Sdn Bhd.
A-2-28, Jalan PJU 1/43,
Aman Suria 47301,
Petaling Jaya,
Selangor Darul Ehsan,
Malaysia.

If you wish to contact us or have any questions about or complaints in relation to this privacy policy please contact us at info@tractive.com.my